Terms of Use

These Terms of Use set forth the official rules and guidelines governing all access, browsing, and usage activities on our official website. This document serves as a binding standard for all site visitors, registered users, and purchasing customers. By accessing, browsing, placing orders, or utilizing any service feature on this website, you acknowledge that you have read, understood, and agreed to follow all terms and conditions stated below. We maintain a safe, transparent, and standardized online shopping environment for every user, and all website operations are carried out in accordance with consistent service specifications and public user rules.

1. General Website Usage

This website is operated for the purpose of providing users with high-quality kitchen and coffee product display, online shopping, and standardized customer service support. All users may access and browse the website freely, view product information, check service policies, and complete independent order placement and payment operations in accordance with public rules.
All user behaviors on the website must be for personal, non-commercial, and legal daily use purposes. Users are prohibited from using this website for any improper, illegal, disruptive, or profit-grabbing behaviors that violate public network usage norms. Any unauthorized commercial use, improper data collection, malicious access, or behavior that interferes with the normal operation of the website is strictly forbidden.

2. Account and User Conduct Rules

When users generate order behaviors and submit personal information on the website, they shall ensure that all submitted information is true, accurate, valid, and complete. Users are solely responsible for all operation behaviors conducted under their personal order information and access behaviors generated by their equipment access to the website.
Users shall not use false identity information, invalid contact information, or others’ information to place orders or initiate service applications. Users shall not carry out malicious order placement, repeated invalid order submission, malicious return application, false evaluation, or any abnormal operation that interferes with the normal operation of the website and disrupts fair shopping order.
If the platform identifies that the user has abnormal operation behaviors that violate the usage terms, we reserve the right to suspend order processing, reject invalid service applications, and restrict abnormal access behaviors to maintain the normal operation order of the website.

3. Intellectual Property Rights

All content displayed on this website, including but not limited to product pictures, product descriptions, text copy, page layout, brand-related display content, and graphic design materials, belongs to the platform’s exclusive intellectual property resources. All content is protected by standardized network intellectual property specifications.
Users are only allowed to browse, view, and refer to the website content for personal shopping reference. No individual or institution may copy, reproduce, modify, disseminate, resell, or commercially use any website content in any form without official permission. Unauthorized plagiarism, secondary modification, commercial reprinting and utilization of website materials are not permitted.
Any unauthorized infringement of the website’s intellectual property rights will be dealt with in accordance with standardized network management rules, and the platform reserves the right to pursue corresponding responsibilities for improper behaviors.

4. Product and Service Description Rules

We strive to ensure that all product information, including product appearance, function parameters, material description, scene display, and applicable crowd description displayed on the website, is true, accurate, and consistent with the actual products. All product descriptions are for intuitive user reference and shopping selection.
Slight visual differences caused by equipment display differences, screen resolution differences, and light shooting environments may exist in product pictures, which do not affect the core functions and overall quality of the products. Such minor differences do not belong to the scope of product description errors and quality problems.
All preferential activity rules, service policy descriptions, logistics rules, and after-sales guarantee standards published on the website are official valid rules, and users can enjoy corresponding service rights in accordance with the latest published content on the official page.

5. Transaction and Service Usage Rules

All orders generated on this website are uniformly settled in USD. All product prices, discount rules, and service standards are subject to the real-time display content of the official website. The platform provides global free shipping services for all orders and fully undertakes all tariffs and cross-border miscellaneous fees incurred during transportation, and users do not need to bear any additional hidden costs.
After the user completes the order payment, the platform will complete order processing and shipment arrangement within 1 to 3 working days, and the estimated delivery time of all orders is 6 to 12 working days under normal logistics operation conditions. Users shall abide by the official logistics processing cycle and allow reasonable time fluctuation caused by objective logistics factors.
The platform supports a 60-day return window for all products. After the returned goods are received and verified, the refund will be completed within 5 to 10 working days. All after-sales applications must comply with official return and refund rules, and users shall not abuse after-sales service rights for malicious purposes.

6. User Restrictions and Prohibited Behaviors

When using this website and related services, users shall not engage in any behaviors that damage the website operation, infringe on the rights and interests of the platform and other users, or violate public network norms. Prohibited behaviors include but are not limited to malicious intrusion into website systems, interference with website normal access and operation, malicious brushing of orders, fraudulent returns, false complaints, and improper use of platform preferential policies.
Users shall not publish or spread illegal, inappropriate, misleading, offensive or harmful information through any service channel of the website. Any improper information release and malicious speech behavior will be blocked and processed by the platform in a timely manner.
If losses are caused to the platform or third parties due to the user’s violation of usage terms, the user shall bear corresponding responsibilities independently.

7. Third-Party Links and Services

This website may contain display links of third-party platforms for user shopping convenience. All third-party links are only for user reference and auxiliary use. The platform does not control and is not responsible for the content security, service quality, privacy rules and operation norms of third-party websites.
When users access third-party links and use third-party services, they shall abide by the usage rules and privacy policies of the corresponding third-party platforms, and the platform will not bear any related risks and responsibilities arising from users’ access to third-party services.

8. Service Suspension and System Maintenance

In order to ensure the stable operation of the website and optimize user browsing experience, we will carry out regular system maintenance, function upgrade, page optimization and system debugging work. During the maintenance period, partial functions of the website may be temporarily suspended or interrupted, including page access delay, order function temporary adjustment and other situations.
We will try our best to reduce the impact of system maintenance on user shopping experience, and will not be liable for temporary service interruption and function unavailability caused by routine system maintenance and technical upgrading.

9. Policy Revision and Update

We reserve the right to adjust, optimize and update these Terms of Use according to website operation iteration, service upgrade and industry standard adjustment. All revised and updated contents will be published on the official website in a timely manner, and the latest released version shall prevail.
The update of the usage terms is to standardize website operation and optimize user service experience, and will not arbitrarily reduce the existing service guarantee standards of users. Users’ continued access to the website, browsing products and using platform services after the terms are updated shall be deemed as acceptance of the latest terms of use.

10. Contact and Service Channel

If users have any questions, suggestions or disputes about website usage rules, transaction services and term contents, they can contact our official customer service team through the Contact Us page of the website. We will respond to user questions and feedback in a timely manner and provide professional and standardized solution services.