Shipping Policy

This Shipping Policy outlines the official shipping processing rules, delivery timelines, transportation liability standards, and customs handling regulations for all orders placed on our website. This policy applies to all product purchases, order shipments, and delivery services provided by our platform. We adhere to standardized, transparent, and customer-oriented shipping management rules to ensure every order is processed, packaged, and delivered in a standardized and efficient manner, bringing customers a stable and reliable cross-border shopping and logistics experience.

1. Order Processing & Dispatch Timeframe

All orders submitted and successfully paid on our website will enter a standardized warehouse processing queue immediately after payment confirmation. Our professional warehouse team conducts order verification, product quality inspection, product packaging, and outbound arrangement in strict accordance with unified operational standards.
Standard order processing and shipment arrangement will be completed within 1 to 3 working days. All products undergo strict pre-shipment inspections to ensure intact appearance, complete functions, and qualified quality before outbound delivery. We adopt standardized shockproof and drop-proof packaging solutions suitable for cross-border transportation to reduce the risk of product damage during long-distance logistics transit.

2. Standard Delivery Time

After the order is successfully dispatched from the warehouse, the overall delivery cycle of cross-border logistics is stable and efficient. Under normal logistics operation status and conventional regional transportation conditions, customers can receive their ordered goods within 6 to 12 working days.
The delivery timeframe is a stable reference standard for daily logistics operations. Individual slight fluctuations in delivery time may occur due to objective factors including regional logistics scheduling, routine transportation inspection, and transit arrangement adjustments. We always monitor the logistics status of all orders in real time to ensure delivery progress stability.

3. Customs & Cross-Border Responsibility Rules

We undertake full responsibility for all customs procedures and all related fees incurred during cross-border transportation. All formalities involved in international logistics and corresponding expense costs are fully borne by our platform.
Customers are not required to handle any customs declaration procedures or pay any additional customs fees, handling charges, and other miscellaneous expenses. We standardize the whole cross-border transportation process to eliminate extra operational burdens and additional cost expenditures for customers, ensuring a worry-free shopping and delivery experience.

4. Shipping Scope & Transaction Standard

Our website provides standardized cross-border shipping services covering conventional regional delivery scopes to meet the daily shopping needs of mainstream customer groups. All order transactions and logistics settlement on the platform adopt unified US dollar settlement standards, with standardized and transparent settlement rules, no hidden fees or variable charges.

5. Logistics Monitoring & Exception Handling

We provide real-time logistics tracking services for all formal outbound orders. Customers can check the latest transportation status and delivery progress of their orders through the official order query channel throughout the whole process. Our operation team continuously monitors the logistics dynamics of all orders to timely discover and respond to abnormal situations in the transportation process.
In case of conventional logistics exceptions including delayed transit, routine inspection detention, and regional transportation schedule adjustment caused by objective logistics factors, our team will actively follow up on the processing progress, synchronize the latest status to customers in a timely manner, and provide reasonable follow-up solutions according to the actual situation to fully protect customers’ legitimate shopping rights and interests.

6. Undeliverable & Returned Shipment Rules

If the package cannot be delivered normally or is returned due to incorrect receiving information, customer failure to sign for the package in time, and other customer subjective reasons, we will confirm the actual situation of the returned package after receiving and verifying the returned goods, and negotiate follow-up redelivery or order processing solutions with customers.
If the package is returned abnormally due to logistics side problems or our official processing errors, we will take the initiative to bear the corresponding follow-up processing responsibilities and provide customers with free re-delivery or compliant after-sales solutions according to the actual situation.

7. Policy Update & Interpretation

We reserve the right to optimize and adjust the content of this Shipping Policy according to the upgrading of logistics cooperation systems, operational standard iterations and service optimization needs. All updated policy contents will be released and displayed on the official website in a timely manner, and the latest published content shall prevail.
Policy adjustments will not affect the legitimate logistics service rights of orders that have been successfully placed before the update. Customers’ continued use of the website’s shopping and logistics services is deemed to have fully understood and accepted the latest Shipping Policy terms.