Customer Service Policy


This Customer Service Policy outlines the standardized service rules, shopping guidelines, logistics terms, after-sales guarantees, and customer support principles for all users shopping on our official website. Designed to create a transparent, secure, and worry-free shopping experience, this policy applies to all orders, transactions, and customer interactions on our site. We adhere to open, fair, and customer-oriented service standards to protect every consumer’s rights and interests while delivering reliable, premium shopping services for kitchen and coffee essentials.

1. General Shopping Terms

All transactions conducted through our official website are settled uniformly in United States Dollars (USD). There are no hidden handling fees, exchange rate surcharges, or additional service charges for any order. All product prices displayed on the website are final and transparent, ensuring every customer enjoys clear and standardized pricing during the shopping process.
We provide long-term site-wide preferential policies for all customers. All products available on the official website support high-discount promotions, with maximum discounts up to 70% off. The discount activities cover all product categories without threshold restrictions, enabling every customer to purchase high-quality kitchen and coffee supplies at cost-effective prices.

2. Logistics & Shipping Policy

We provide completely free worldwide shipping for all orders placed on our website. There is no minimum order quantity requirement to qualify for free shipping. No shipping fees, delivery surcharges, or regional additional fees will be charged to customers under any circumstances.
To deliver products efficiently, we implement standardized order processing procedures. All confirmed orders will be arranged for shipment within 1–3 working days after payment verification. Our professional warehouse and logistics team strictly inspect, package, and dispatch every product to ensure intact packaging and normal delivery status before shipment.
After successful shipment, standard cross-border logistics delivery takes 6–12 working days for customers to receive their packages. The overall delivery time is stable and efficient, subject to normal logistics operation conditions and regional transportation arrangements.
We undertake all tariff fees and cross-border related charges generated during international transportation. Customers are not required to pay any additional customs duties, handling fees, or miscellaneous fees. All cross-border logistics costs and tariff risks are fully borne by our brand, eliminating all extra expenditure concerns for customers.

3. Return & Refund Policy

We support a customer-friendly extended return service to fully protect consumer rights. All products purchased on our website are eligible for a 60-day return policy. Customers may apply for a return within the valid return period if they encounter product quality problems, item mismatch with the official description, or personal dissatisfaction with the product use effect.
All return applications need to follow our official return process. Customers shall initiate return requests through official channels and ensure the returned products are kept in original condition, with complete original packaging, accessories, and labels, without man-made damage, excessive wear, or private disassembly. We reserve the right to verify the validity of all return applications.
After we receive and complete the inspection and verification of the returned goods, we will process the customer’s refund within5–10 working days. The refund will be returned through the original payment channel. The entire refund process is transparent and standardized, and customers can check the refund progress through the order page in real time.
We strictly abide by industry after-sales standards, refuse unreasonable deduction and arbitrary rejection of legitimate return applications, and ensure every customer enjoys fair and standardized after-sales protection.

4. Customer Consultation & Support Service

We provide professional and full-cycle customer support services for all users. For any pre-sales consultation, including product parameter inquiry, usage guidance, scene matching suggestion, discount activity consultation, and order placing guidance, as well as after-sales problems such as order logistics inquiry, return and refund process consultation, and product after-sales maintenance consultation, customers can get in touch with our professional customer service team through official channels.
The exclusive consultation channel is available on the Contact Us page of our official website. Customers can submit consultation requests at any time through this dedicated channel. Our customer service team consists of professionally trained personnel with rich product knowledge and service experience, who can respond to customer questions efficiently, provide accurate and detailed answers, and deliver practical solutions to resolve all shopping-related doubts and problems for customers.
We adhere to the service tenet of patience, professionalism, efficiency, and sincerity. We respect every customer’s consultation demand, actively communicate and solve problems, and strive to provide a comfortable and reassuring service experience for every user.

5. Service Commitment & Standard

We have always taken standardized, transparent, and intimate service as the core of brand operation. All shopping rules, logistics policies, discount activities, and after-sales systems are publicly displayed on the official website, with no hidden rules or preferential differences. We treat every customer equally and ensure consistent service quality and preferential strength for all users.
In terms of service quality management, we continuously optimize the order processing process, improve logistics supervision standards, upgrade after-sales service efficiency, and standardize customer service response specifications. We are committed to reducing customer shopping costs and time costs while ensuring product quality, and bringing customers a high-quality, efficient, and worry-free cross-border shopping experience.

6. Policy Update & Interpretation

We reserve the right to adjust and optimize the content of this Customer Service Policy according to business development and industry standard updates. All policy adjustments will be updated synchronously on the official website, and the latest published policy content shall prevail. The update of the policy will not affect the legitimate service rights of orders that have been successfully placed before the update.
This Customer Service Policy is applicable to all users who browse, purchase, and consume on our official website. All behaviors of customers using the website for shopping and consultation services shall be deemed to have fully understood and recognized the contents of this policy.